Objective evaluation of usability and ease-of-use from real user flows. Usability is the part of a competitive position that never appears on a feature list and frequently decides the deal.
Time from first login to a result a user would care about. Measured, not estimated.
The steps, the friction, the places a new user stalls.
Configuration, permissions, and maintenance work that a demo never shows.
The uncomfortable question, answered from evidence rather than opinion.
A documented assessment of the flows in scope, with screenshots at each step, timings where they are meaningful, and specific friction points identified rather than characterised.
All OpenRival engagements begin with access to a private lab environment where your team can independently test rival products. Usability Assessment is optional technical work performed by OpenRival engineers within that lab to generate documented, evidence-based findings. One product per lab, isolated from every other environment we operate.
A competitive usability assessment is a structured evaluation of how a rival product behaves in the hands of a user: onboarding, core flows, administration, and the friction encountered along the way. It is performed on the running product in a private lab.
It is narrower and more evidential. The output is what happened when specific flows were walked, documented step by step, rather than a critique against design principles.
You do. Most clients bring the flows that matter to their own buyers, and we run those.
A name or a link to the product page is all we need to start.
Prefer email? insights@openrival.com